Help with GIVO services
Check the guide for your service. If you still need help, contact the official @givosupport_bot: press Start, choose a language and send your message.
What to include
Include the bot name, the action that failed, the approximate time with your time zone and any displayed error code. For interface issues, you can attach a screenshot with personal information removed.
What not to send
Do not send passwords, bot tokens, login codes, cookies or private links containing access keys. Support does not need access to your Telegram account.
If media cannot be downloaded
Check that the link points to one public item on a supported platform. Deleted posts, access or regional restrictions and size limits can prevent a download. Bypassing restricted access is not promised.
Choose the bot language
Choose a language after /start or change it with /language. Your choice is saved.
/start