Data and privacy
This page describes the current GIVO services. Temporary processing results and operational service data serve different purposes and are handled differently.
Updated on 2026-11-12
Media files and results
Source files are removed when processing no longer needs them. Once Telegram confirms delivery, the delivered file or album part is removed. Remaining temporary files are cleaned up after errors, cancellations and restarts. No history of results, titles, links or Telegram file_id values is kept for redelivery.
Language, users and activity
The bots retain Telegram IDs, language preferences and interaction dates. Activity statistics use IDs and daily records without action texts, links or files. A person can be counted in several bots, while the network-wide unique total counts that person once.
Referrals and usage
Bot link clicks, starts, language choices and successful tasks are counted as separate daily aggregates. Source tags contain only allowed categories, not the original URL or personal information. A browser tab retains the source category for up to 30 minutes; daily aggregates are retained for up to 400 days. This is not a personal identifier.
Anon GIVO anonymous questions
A pending question or reply is held in an encrypted queue until delivery is confirmed, for no more than 24 hours. The text is deleted after delivery. A temporary reply route remains until a successful reply or for no more than 7 days. Recipients are not shown the sender’s name, username or Telegram ID, but authors may disclose them in their text. Preferences, blocks and counters remain operational service data.
Technical support
Messages sent to @givosupport_bot are retained as operational support conversations. Replies may use profile details, messages and attachment information available to the bot through Telegram. Do not send secrets or material you do not want to share with support.
Diagnostics and access
The private error journal stores error types, safe codes and code locations. User conversations, results, URLs, tokens, passwords and cookies are not written to that journal. Access to administration and operational data requires authentication.
Data questions and deletion requests
For questions about your operational data, contact @givosupport_bot and name the service you used. Do not send a password or token; use the support conversation to verify your request safely. Use the relevant service settings to manage Telegram conversations and data held by source platforms.